Changing your mind
For non-personalised goods bought online, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive the goods. Tell us by email or post, then return the goods within 14 days of telling us. You pay the direct return postage for change-of-mind returns. Please package items securely.
We refund within 14 days of receiving the goods back, or receiving evidence that you have sent them back, whichever is earlier. A refund for cancellation of the whole order includes standard outbound delivery. Any extra paid for an upgraded delivery service is not refundable. Refunds use the original payment method without a refund fee. We may deduct for loss in value caused by handling beyond what is necessary to inspect the goods.
Personalisation details
Please check names, dates and spelling carefully before ordering. We copy and print the personalisation exactly as you provide it, so we cannot accept returns or offer refunds for errors in the details you supplied. This does not affect your rights if an item is faulty or we make a printing error.
Personalised goods
The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as a name or birth year printed for you. Standard designs are not excluded simply because we print them after an order is placed. Contact us promptly if you want to amend or cancel a personalised order; we will help where production allows.
Something not right?
If your order arrives damaged, faulty or different from what you ordered, email support@crylaughing.co.uk with your order number and details of the problem. A photo is helpful where possible.
We’ll work quickly to put things right, arranging a replacement or refund as appropriate. You won’t have to pay return postage for faulty or incorrect items. This applies to personalised gifts too and does not affect your statutory rights.
You normally have a 30-day right to reject faulty goods for a refund; repair, replacement and other remedies may apply afterwards. Contact us for return arrangements.
How to cancel or contact us
Andrew Rosenthal trading as Cry Laughing.
31 Langdale Way, East Boldon, Tyne & Wear, NE36 0UG, United Kingdom.
Email: support@crylaughing.co.uk.
You can cancel by emailing or writing to us using the details above. You may also download our cancellation form, but you do not have to use it.
Nothing in this policy limits your statutory consumer rights.